Privacy Policy

The protection of your personal data is important to us. This Privacy Policy explains how personal data is collected, processed, and used in connection with the use of our accommodation services and website.

1. Data Controller

The data controller is the respective host/operator of the accommodation.

(Details such as name, address, and contact information will be provided on the website or booking platform.)

2. Personal Data Processed

We may process the following categories of personal data:

• Identification and contact details (e.g. name, email address, phone number)

• Booking details (check-in/check-out dates, number of guests)

• Payment-related data (processed via booking platforms or payment service providers)

• Mandatory guest registration data required by local authorities

• Technical data (e.g. IP address, browser information when using the website)

3. Purpose of Data Processing

Personal data is processed for the following purposes:

• Conclusion and performance of the accommodation contract

• Fulfillment of statutory registration and reporting obligations

• Payment processing

• Communication with guests

• Prevention and enforcement of claims (e.g. damage, contractual violations)

4. Legal Basis

Processing is carried out on the basis of:

• Art. 6(1)(b) GDPR (performance of a contract)

• Art. 6(1)(c) GDPR (legal obligations)

• Art. 6(1)(f) GDPR (legitimate interests, in particular security and damage prevention)

5. Data Recipients

Personal data may be transmitted to:

• Local authorities (tourism and guest registration)

• Booking platforms and payment service providers

• Insurance companies, legal advisors or authorities where required to enforce claims

Data is not disclosed for advertising purposes.

6. Data Retention

Personal data is stored only for as long as necessary to fulfill contractual and legal obligations or to assert legal claims.

7. Rights of Data Subjects

Guests have the right to:

• Access their data

• Rectification of inaccurate data

• Erasure or restriction of processing

• Object to processing

• Lodge a complaint with the competent data protection authority

8. Data Security

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, or misuse.

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2. Terms of Use / General Terms and Conditions & House Rules

General Terms and Conditions (AGB) & House Rules

These Terms and Conditions govern the contractual relationship between the Host and the Guest and apply to all bookings, stays, and use of the accommodation.

Privacy Policy for Noorstay

At Noorstay, accessible at Noorstay.holidayfuture.com, one of our main priorities is the privacy of our visitors.

This Privacy Policy document contains types of information that is collected and recorded by Noorstay and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at .

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Noorstay.

This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information
We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files Noorstay follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, Noorstay uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

CCPA Privacy Policy (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Privacy Policy (Data Protection Rights)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Noorstay does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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